Case Study

Using Building Data Analytics to Bridge Gap Between Teams


Services Provided: Data Analytics

Location: Michigan

Facility: Hospital Facility

7 Minute Read


  • Building Data Analytics provided a true north between the disgruntled design/construction team and the Owner’s Facilities Team.
  • The Owner finally had peace of mind when the data showed the true story of the facility operation from building issues to equipment corrections.
  • The building data analytics identified key areas of focus while confirming operation of the remaining equipment.


What is building data analytics and how can it serve to provide a true north between Construction, Design and Facility teams? A large hospital system in Michigan constructed a new outpatient clinic. A 3rd party Commissioning Agent (CxA) was hired to provide building commissioning services including ensuring a quality and tested building was turned over to the Owner.  The CxA struggled to bring the project to the finish line. Without data analytics, there were so many problems with the new HVAC system in the building that the Facilities team did not want to take on the building because of its many issues. When the job was complete, the Contractors wanted to sign off because the system was installed per the construction documents.  The engineer blamed the substandard performance of the system on poor installation practices.  The frustrated Owner wanted to pinpoint the issues and resolve them quickly. A good CxA will be the Owner’s eyes and ears on a project. Owners and facility managers shouldn’t have to play referee between Engineers and construction teams. They needed data analytics to provide a true north.

Synergy was hired as a neutral party to review the project up to its current state and connect to the data. Synergy’s goal would be to identify issues and create a plan that would provide a true north and eliminate finger-pointing.

Owners and facility managers shouldn’t have to play referee between engineers and construction teams.

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